1. Refund Eligibility

Refunds are eligible for orders that are cancelled before delivery partner assignment, items that arrive damaged or spoilt, or items that significantly differ from the product description.

2. Order Cancellation

Orders can be cancelled from the app before a delivery partner is assigned. The full amount paid will be refunded to your original payment method. Cancellations after partner assignment may incur cancellation charges.

3. Damaged or Defective Items

If you receive damaged, spoilt, or defective items, report immediately through the app with photos. We will verify and process a full refund or replacement within 24-48 hours.

4. Item Mismatch or Wrong Quantity

If you receive incorrect items or quantities, report within 24 hours. We will provide a refund for the missing or incorrect items.

5. Refund Timeline

Approved refunds are processed within 5-7 business days. The refund amount will be credited to your original payment method. Some banks may take additional time to reflect the credit.

6. Non-Refundable Items

Items in good condition that do not meet refund criteria are not eligible for refunds. Personal preference or change of mind are not valid reasons for refunds.

7. Dispute Resolution

If you have any refund disputes, contact our customer support team for resolution. We are committed to fair and transparent refund processing.

For refund inquiries, contact support@apnadelivery.com